October 28, 2008 · Leave a Comment
Times are tough economically, markets are down and customers are cranky—even angry! Taking care of the employees that have to deal with these customers, and taking steps to make the environment less stressful, makes for a healthier, happier, and more productive workforce. And taking care of employees is exactly what the folks at First Allied set out to do. In preparation for my presentation on humor and stress management (I’ve Got One Nerve... [Read the full story]
September 18, 2008 · Leave a Comment
“I’m not afraid of dying. I just don’t want to be there when it happens.” Woody Allen Pat’s hand gripped mine tightly– her eyes glistened with mischief. “I so look forward to your visits. Everyone else around here is so darned serious! I wish they’d just lighten up a little.” I looked around the room and she was right. Her 58-year-old husband and 32-year-old daughter sat on the couch,... [Read the full story]
October 21, 2008 · 1 Comment
“A sense of humor is part of the art of leadership.” ~ Dwight D. Eisenhower The secret for effective humor in leadership is to set the tone for humor, while at the same time, set high expectations. Effective leaders understand that there are three primary benefits for using humor with their staff: Stress management, communication, and motivation. Stress management “Terminal professionalism” seems to be a sign of the times. But taking... [Read the full story]
Times are tough economically, markets are down and customers are cranky—even angry! Taking care of the employees that have to deal with these customers, and taking steps to make... [Read more]
They met as freshmen at Harvard 51 years ago! Thomas Cathcart and Daniel Klein have been longtime friends and colleagues. Not too long ago, they checked into a hotel with a pile... [Read more]