December 20, 2011 · Leave a Comment
It’s the most wonderful time of the year – no, not the time we get to break into Santa’s stash of sugar-free candy canes (although that’s pretty awesome too!) It’s book release season! I’m super excited to tell you that my latest book, What’s So Funny About Diabetes? A Creative Approach to Coping With Your Disease is now available! What’s so funny about diabetes? Maybe nothing. Then again, maybe everything. Especially... [Read the full story]
December 9, 2009 · 1 Comment
An experience that makes your customers ‘Feel Good’ is an experience that is going to bring those customers back to you. More than that, “Feel Good” creates word of mouth: customers love to tell their friends, co-workers, and at least some of their relatives about the fantastic time they’ve had, so that their friends, colleagues, and family can enjoy the experience as well. The problem is that not everyone wants your... [Read the full story]
October 21, 2008 · 1 Comment
“A sense of humor is part of the art of leadership.” ~ Dwight D. Eisenhower The secret for effective humor in leadership is to set the tone for humor, while at the same time, set high expectations. Effective leaders understand that there are three primary benefits for using humor with their staff: Stress management, communication, and motivation. Stress management “Terminal professionalism” seems to be a sign of the times. But taking... [Read the full story]
It’s the most wonderful time of the year – no, not the time we get to break into Santa’s stash of sugar-free candy canes (although that’s pretty awesome... [Read more]
It’s the most wonderful time of the year – no, not the time we get to break into Santa’s stash of sugar-free candy canes (although that’s pretty awesome... [Read more]