You can't make this stuff up!
On Tour at Cancer Treatment Centers of America
December 2, 2008 · 4 Comments
I absolutely love being self-employed. I’ve been my own boss for almost twenty years now. But if I were ever going to punch a clock for someone else ever again, I think I found where I would want to work: Cancer Treatment Centers of America. I had the opportunity to visit their facility outside of Chicago last week—they knocked my socks off! When you arrive at CTCA you are greeted by a couple of valet attendants, who for no fee (won’t even accept... [Read the full story]
Is Healthcare funny?
Never Try To Teach A Pig To Sing…
December 9, 2009 · Leave a Comment
An experience that makes your customers ‘Feel Good’ is an experience that is going to bring those customers back to you. More than that, “Feel Good” creates word of mouth: customers love to tell their friends, co-workers, and at least some of their relatives about the fantastic time they’ve had, so that their friends, colleagues, and family can enjoy the experience as well. The problem is that not everyone wants your... [Read the full story]
Me? Funny?
Lead with Laughter!
October 21, 2008 · 1 Comment
“A sense of humor is part of the art of leadership.” ~ Dwight D. Eisenhower The secret for effective humor in leadership is to set the tone for humor, while at the same time, set high expectations. Effective leaders understand that there are three primary benefits for using humor with their staff: Stress management, communication, and motivation. Stress management “Terminal professionalism” seems to be a sign of the times. But taking... [Read the full story]
Funny Photos From This Thing Called Life
In The Speaker Spotlight
On Tour at Cancer Treatment Centers of America
I absolutely love being self-employed. I’ve been my own boss for almost twenty years now. But if I were ever going to punch a clock for someone else ever again, I think I found... [Read more]
Speaking of Speaking
Notes from the Author
Mind if I Laugh?
Mind If I Laugh? originally published 2007 Following the events of September 11, 2001 and the terrorism that ensued, I continued traveling around the country, addressing groups... [Read more]