@KarynBuxman on Twitter…
December 22, 2009
- SCHOLARSHIPSAVAILABLE for upcoming humor conference! AATH is excited to announcethat 5 Scholarships are available… http://bit.ly/8zv3zV #
- SCHOLARSHIPSAVAILABLE for upcoming humor
conference! AATH is excited to announce that 5 Scholarships are available… http://bit.ly/5bLVL9 # - SCHOLARSHIPSAVAILABLE for upcoming humor conference! AATH is excited to announce that 5 Scholarships are available… http://bit.ly/7nbUva #
- 5 Scholarships available for humor conference April 22-25 '10 in Anaheim. Details re: applications found at http://ow.ly/NgFS #
- Annual holiday tradition. Just watched Christmas Story (You'll shoot your eye out, kid!) Love it! #
@KarynBuxman on Twitter…
December 22, 2009
- SCHOLARSHIPSAVAILABLE for upcoming humor conference! AATH is excited to announcethat 5 Scholarships are available… http://bit.ly/8zv3zV #
- SCHOLARSHIPSAVAILABLE for upcoming humor
conference! AATH is excited to announce that 5 Scholarships are available… http://bit.ly/5bLVL9 # - SCHOLARSHIPSAVAILABLE for upcoming humor conference! AATH is excited to announce that 5 Scholarships are available… http://bit.ly/7nbUva #
- 5 Scholarships available for humor conference April 22-25 '10 in Anaheim. Details re: applications found at http://ow.ly/NgFS #
- Annual holiday tradition. Just watched Christmas Story (You'll shoot your eye out, kid!) Love it! #
@KarynBuxman on Twitter…
December 15, 2009
- Trying to make Facebook update Twitter – or is Twitter updating Facebook? http://bit.ly/75ldVg #
- Is this thing on? #
- Never try 2 teach a pig to sing! Ck out 3 types of folks working w/ or 4 you & how they feel about lovin on your customers http://ow.ly/KlMf #
- “I once bought my kids a set of batteries for Christmas with a note on it saying, toys not included.” Bernard Manning #
- Favorite Christmas Movies–What would be on your Top 10? Mine would include The Christmas Story & Ntl Lampoon's Christmas Vacation. #
- Here's a great piece on Humor, Health, Healing & Well-being (by yours truly) Hope you enjoy! http://bit.ly/82s3Ep #
Never Try To Teach A Pig To Sing…
December 9, 2009
An experience that makes your customers ‘Feel Good’ is an experience that is going to bring those customers back to you. More than that, “Feel Good” creates word of mouth: customers love to tell their friends, co-workers, and at least some of their relatives about the fantastic time they’ve had, so that their friends, colleagues, and family can enjoy the experience as well.
The problem is that not everyone wants your customers (or patients, if you’re in a health care setting!) to feel good. In a book I’ve recently written with two of the smartest people I know (T. Scott Gross and Greg Ayers), we examined the three types of people you’ve probably got working for you, and how they feel about creating a “Feel Good” experience for your customers.
Never Teach a Pig to Sing…It Wastes Your Time and Irritates The Pig!
Not everyone is psychologically capable of extending “Feel Good” to perfect strangers. That’s just a fact of life, and no amount of training, no incentive program, no creative job wrangling or title bestowing is going to change that. As you strive, as an organization, to provide ‘Feel Good’ experiences for your customers, you want to make sure you have the right people — people who are hard-wired to have fun — participating in the effort!
According to Bill Wagner of Accord Management Systems, about 15 percent of the population can be termed Service Naturals. These folks just get it: they’re all about having fun and loving on customers. 70 percent (which we like to call the Vast Majority!) are Service Possibles. They can, and will, with good leadership and training, get with the program and create ‘Feel Good’ experiences for your customers.
That leaves 15 percent. These folks are what we call Service Hopeless. They’re dour, dire, and have no intention of providing adequate service, much less ‘Feel Good’ experiences. Now, there may be redemption for everyone, but if you are in business, there is nothing to be gained and much to be lost by wasting time salvaging the unsalvagable. There’s a job for everyone, but if the job you need done requires great customer service, you need to not have a Service Hopeless person in that spot!
It’s not unlike teaching a pig to sing. Even if you succeed, you’re not going to get a concert level performance out of Miss Piggy! Stack the deck in your favor by hiring (whenever possible!) Service Naturals. Then commit to training your Service Possibles until they too become adept at providing “Feel Good” experiences!
@KarynBuxman on Twitter…
December 8, 2009
- And so it begins (tacky but funny!): Tiger Woods crashed into a fire hydrant & a tree. He couldn’t decide between the iron or the wood. #
- @JimPelley oh… but there's more! stay tuned. ha! in reply to JimPelley #
- But wait, there's more… Tiger Woods wasn't seriously injured in the crash, but he's still below par. #
- Spirit Air announces Eye of the Tiger Sale http://ow.ly/IDsk So whaddaya think? Funny? Not Funny? #
- It's been said that humor is pain plus time. I'm about to get new material! Preparing for my first ever colonscopy…. http://bit.ly/8jLsBI #
@KarynBuxman on Twitter…
December 1, 2009
- What’s blue and covered with feathers? A turkey holding its breath! Happy Thanksgiving to all! #
- ImprovEverywhere did it again–these guys are so funny! This episode is called Where's Rob? Check it out. http://ow.ly/HdSk #
